Training Courses

Why do many training initiatives fail? Although employees might like attending the training, all too often, the real objective — creating measurable behavioral change across an organization’s entire leadership community — is not achieved. An effective learning program involves an equation that includes the ability to scale to all employees while delivering a highly engaging experience that influences both their hearts and minds.

In the workshops and training seminars conducted by Dr. Michael E. Frisina you will learn what is really needed to create truly effective leadership and training initiatives that will build your leadership bench strength and ultimately help you achieve your organizational objectives. His focused approached to behavior based learning explore key criteria such as shifting from a training event to a learning process, moving from limited audiences to a broader leadership community within your organization and measuring both the learning and the performance-based outcomes.

Influential Leadership – The Leader Others Will Want to Follow

1. Identify critical leadership competencies
2. Increase your confidence when trying to influence others
3. Distinguish the key influence attributes: self-awareness, collaboration, connection
4. Determine leader attributes you already possess
5. Passion: what it is and what it is not
6. Create an atmosphere that allows people to flourish

Behavior Intelligence – The Leverage for Peak Performance

1. Discover and distinguish among the four key behavior types
2. Learn and apply the key attributes of self-awareness and self – management
3. Learn how to match key behavior types to optimize team performance
4. Discover the power of collaboration and connection to drive performance through behavior intelligence

The Conflict Competent Organization

1. Identify “fight or flight” responses when it comes to conflict
2. Develop the ability to handle conflict in a constructive manner
3. Learn to coach others in the skill of using confrontation to resolve conflict
4. Identify how to use conflict to your advantage as a leader to foster new ideas and build stronger teams
   

Jerks at Work

1. Identiy challenging workplace behaviors
   
2. Develop jerk-free values and make them a part of your team and organizational culture
3. Learn to verbalize feedback to a jerk’s offensive and unprofessional behavior
4. Identify key strategies to managing emotional and confrontational jerks.

The Secret Language of Leadership

1. Understand why the traditional communication (state problem; analyze problem; give solution) not only doesn’t work, it’s counter-productive.
2. Understand how we can fundamentally rethink communication so as to make a step change in our communication effectiveness.
3. Know how to engage people’s positive emotions and connect with people at a deeper level.
4. Discover how to stimulate desire in people to want to change, even before they have understood the reasons for change.

Customer Service Training

1. Identify the root cause of poor customer service
2. Identify the four behavior based expectations for improving customer service
3. Identify and apply the four keys to establish a culture of customer service

Critical Thinking Skills

1. Introduce the concept of critical reasoning
2. Identify the 6 cognitive skills that comprise critical reasoning process
3. Practical exercise and brain teasers

Medical Ethics and the Healthcare Provider

1. Identify and apply the four fundamental ethical theories.
2. Identify and apply the four key principles of ethical reasoning to health care issues.
3. Learn the major areas of ethical controversy within contemporary health care in America
4. Learn how to develop a moral argument to represent a position on an ethical dilemma.

Assertiveness Training for Women in Business

1. Understanding assertive versus passive and aggressive behavior
2. Present the ARC technique for presenting assertive behavior in a conflict situation
3. Role-play various conflict scenarios and model the ARC approach to assertive behavior

Understanding and Preventing Medical Errors

1. Establish and differentiate behavior based expectations to mitigate and reduce medical errors
2. Identify the key knowledge based and error prevention skills and techniques related to error mitigation
3. Identify and differentiate key aspects of culture development related to the three error types in a hospital
4. Reinforce aspects of personal and corporate accountability to develop and maintain a safety culture in the organization

You Are What You Think – The Art of Personal Motivation and Peak Performance

1. Identify and learn the to key formulas for self-management
2. Identify and distinguish among the three key techniques for improving one’s quality of life
3. Identify the three keys to releasing the maximum of your human potential to becoming an extraordinary person

Creating and Establishing a Culture of Safety

1. Identify and learn the key elements for culture development
2. Identify and integrate the three elements of error type and strategies for apply safety culture techniques to improve safety
3. Identify and learn how to apply aspects of accountability to grow the safety culture – red rules

The Joint Commission National Patient Safety Goals – Changes and Implementation

1. Discuss revision process
2. Review the JCAHO National Patient Safety Goals.
3. Identify available resources for evidenced based or best practices for Patient Safety.
4. Utilize creative teaching techniques for education on JCAHO Patient Safety Goals.

Stress Management

1. Understanding Stress:
   
2. Anticipate and prepare for stressful conditions and develop the techniques you need to manage each and every situation.
3. What Causes Stress? Identify the short and long-term pressures that affect you and develop the techniques you need to live a less stressful life.

Understanding Gender Differences in the Workplace to Improve Productivity

1. Define stereotyping
2. Identify the five levels of listening
3. Keys for more effective listening for women
4. Keys for more effective listening for men
5. Discover the five keys for how men and women work together

Why CoachIng Improves Health Care Performance

1. Learn how to motivate others to succeed
2. Learn how to make the most of the talents of your employees
3. Learn how to develop the habits of a successful coach

Compassion Fatigue – Are You at Risk?

1. Define and clarify the meaning of compassion fatigue
2. Identify and discuss the causes and risk factors for developing compassion fatigue
3. Identify and discuss prevention and mitigation of compassion fatigue

Employee Motivation versus Satisfaction

1. Discover the difference between satisfaction criteria and motivation criteria
2. Learn why the key to performance excellence is motivation not satisfaction
3. Learn why satisfied employees may not be your best performers.
4. Discover the keys to individual performance excellence

Faith Issues Related to Healthcare

1. Describe the impact of spiritual health on physical health
2. Identify ways to incorporate spiritual health into the patient care plan
3. Identify cultural issues that impact patients’ plan of care

Implementing Safety Strategies as a Frontline Manager

1. Establish an understanding of how to create a safety culture
2. Develop a learning strategy for behavior based expectations
3. Identify the three main error types that undermine safety
4. Develop strategies to enhance workplace performance and mitigate errors
5. Understand the fallacy of redundant systems
6. Develop an implementation plan to improve safety

The Art of Constructive Confrontation

1. Learn to distinguish between conflict and confrontation
2. Learn how to apply the confrontation model
3. Understand the myths of confrontation and how to avoid them
4. Learn the keys to applying constructive confrontation for improve performance outcomes

Developing Functional and Highly Productive Teams

1. Define and discuss the elements of high performing teams
2. Discuss the benefits of teamwork and team structure
3. Define and discuss the benefits of mutual support
4. Discuss common approaches to conflict resolution
5. Define the roles and effectiveness of team members
6. Describe advocacy and assertion and the two-challenge rule

Motivation in the Workplace

1. Discover the difference between satisfaction criteria and motivation criteria
2. Distinguish why the key to performance excellence is motivation not satisfaction
3. Recognize why satisfied employees may not be your best performers.
4. Summarize the keys to individual performance excellence

Building Employee Loyalty

1. Define the term loyalty in the context of the workforce
2. Differentiate between Employee Satisfaction and Employee Loyalty
3. Analyze and construct a framework for creating and building loyalty within an organization
4. Discover and apply the key drivers to improving loyalty within your organization

Building Better Work Relationships

1. Discover the basic skill set for developing highly productive work relationships.
2. Improve work relationships by developing key competencies for building trust
3. Identify the social competencies related to managing your emotions
4. Investigate the power of developing emotional intelligence (EQ).

Diversity Awareness – Multigenerational Diversity and Workplace Productivity

1. The importance of diversity
2. Understanding the diverse workplace
3. Identify the defining events that influence the four generations in the workplace.
4. The value of accepting others’ differences
5. The need for tolerance and understanding

Managing Your Emotions in the Workplace

1. Understand how emotions affect your job performance
2. Learn practical skills to manage your emotions effectively
3. Learn the keys to stress, fatigue and other “hot buttons” that trigger reactive emotions.
4. Define personal mastery and its impact on your personal and professional life.
5. Create a personal action plan for managing the physics of peak emotional performance

Preparing for Leadership – Developing an understanding of people, time, and money

1. Identify the basics of team development
2. Distinguish why the key to performance excellence is motivation not satisfaction
3. Identify the fundamental skills for everyday workplace events and processes – the keys to effective workplace supervision

Primal Leadership – Learning to Lead with Emotional Intelligence

1. Identify key factors that enable the development of sustainable leadership.
2. State the role that coaching plays in contributing to sustainable leadership.
3. State the relationship between emotional intelligence (EI) and sustainable leadership.
4. Identify at least one next step you can take to further sustainable leadership

Time Management – ROTI – Return on Time Invested

1. Understand and reconcile the shifting priorities of your work day
2. Understand the goal setting process
3. Learn ways to improve your focus and manage your productivity
4. Learn how to say yes to you and no to others

Management Skills for New Managers

1. Time -    describe the concepts of basic planning and organizing; learn the fundamentals of making time management manageable
2. Money – describe the elements of the budget process; learn the budget timetable and budget development
3. People – discover the keys to winning with people; describe the key relationships and responsibilities of nurturing those relationships

The mission of The Frisina Group is to inspire growth, guiding others to simple truths; to awaken the spirit of human potential to transform the personal and professional lives of people.