Influential leaders are highly dissatisfied with the status quo. They are unwilling to allow preventable pain and suffering to continue needlessly. They are unwilling to waste precious resources and to...

Austrian physician Ignaz Semmelweis discovered in the 1850’s that hand washing was the number one means of preventing the spread of infection between care providers and their patients. The Centers...

Relationships, by their nature, require constant and consistent tending. The quality of the care you put into these relationships translates into either a negative or positive experience. That is, the...

The fundamental purposes of building and sustaining trust are to accomplish tasks and achieve goals. This is true for any enterprise, whether for-profit or not-for-profit. In this way, trust is...