Austrian physician Ignaz Semmelweis discovered in the 1850’s that hand washing was the number one means of preventing the spread of infection between care providers and their patients. The Centers...

Relationships, by their nature, require constant and consistent tending. The quality of the care you put into these relationships translates into either a negative or positive experience. That is, the...

The fundamental purposes of building and sustaining trust are to accomplish tasks and achieve goals. This is true for any enterprise, whether for-profit or not-for-profit. In this way, trust is...

“Leaders lead”, as the old saying goes. This is a simplistic view of what leaders actually do; it does not take into account the fact that not everything a leader...